Q&A: Pinterest's CMO Discusses How the Platform Is a Refuge on the Toxic Internet

Optimistic, uplifting, encouraging—these are words not often used to describe the internet. But that’s where Pinterest has carved out a sizable niche, which has grown to 250 million worldwide monthly users saving more than 175 billion ideas (about everything from godparent proposals to patterned wallpaper) on its network. As chatter heats up about a possible IPO in the spring (the company is currently valued north of $10 billion), ad revenue is predicted to top $700 million this year. Unsurprisingly, marketers may be turning to the platform for precisely the same reason that users are—namely, for a snark-free refuge amid the digital cesspool. Andrea Mallard, CMO of the social platform, will take the stage as a keynote speaker at Challenger Brands: A Brandweek Event, Feb. 6-7, in New York. Ahead of that gathering, which will feature C-suite executives from Seventh Generation, Away, Kimpton Hotels, Panera and other companies, Mallard spoke with Adweek about using data analysis as an add-on to (but not a substitute for) the human touch, helping brands tell richer stories and learning from a rental car’s classic ad campaign. Adweek: What do you see as your most significant marketing challenge of 2019? Andrea Mallard: Leveraging machine learning across platforms in the best and most pragmatic way. All brands need to increase the personalization and relevance of the stories they tell—and machine learning is a potentially incredible tool to help us all do so at scale. But the real challenge is to build user experiences that deepen the humanity and authenticity that ultimately makes brands, well, brands. [kickout id="1"] You notably spot emerging trends (example: Pinterest 100 lists), but how are you shaping trends yourself as a tech brand and social platform? We believe that Pinterest is one of the few truly positive corners of the Internet. We actively work to cultivate a space that’s firmly about inspiration. Put simply, we inspire people everywhere to create a life they love. It’s more important than ever to continue to protect this vision, because we’ve seen that technology has a powerful role to play in shaping culture, opinion and politics. Since the beginning, we’ve chosen to wield that power with enormous thought and to design a platform that explicitly aims to bring out the best in humanity as much as possible. We now see other tech companies waking up to that responsibility, which is a critical first step in the right direction. What’s the toughest aspect of being a challenger brand, especially in the always-changing digital/ecommerce category? I always think back to one of the very first challenger brands—Avis—who famously said, “We’re number two. We try harder.” And it’s true. As a challenger brand, you absolutely need to work harder, think smarter and act differently. That’s also the reason that makes being a challenger brand so rewarding and so important—the world needs the next generation to challenge the status quo, to imagine a different approach or to question the way the other guys operate. That’s difficult work, of course, but it’s deeply satisfying, too. You can never rely on gravity to get you anywhere, so you are constantly training your muscles to take risks in new and different ways. [kickout id="2"] What kind of response are you getting from Promoted Video and Promoted Carousel Ads? Promoted Video has grown significantly over the past year—including our new max-width format—particularly from retail, auto and entertainment verticals who are using it to drive brand awareness and engagement. Universal Pictures, for instance, recently used Promoted Video at max width to promote The House With a Clock In Its Walls with innovative, "feed-breaking" creative that brought the movie’s magic to life. Promoted Carousel has also been quickly embraced since its launch in November because it’s a great format for telling richer product or brand stories—whether for established or challenger brands. For instance, during our tests, Cheerios used Promoted Carousel to share its “kindness lessons for kids” campaign, which saw an 11.4 lift in ad awareness and an 8.6 lift in message association. Similarly, Everlane’s campaign for [its] authentic stretch jeans using Carousel Ads drove engagement over 3x what [it] normally see[s] as people swiped through images of different styles of jeans. Talk about your pitch to attract more brands/advertisers and what that strategy might look like in 2019. Businesses are increasingly looking for platforms in which they are not there as interlopers, disrupting or distracting from what users are otherwise there to do. Put another way: context matters, now more than ever. We are the world’s inspiration engine, and people come to Pinterest specifically looking to be inspired about something to buy, make or do. But their mindset is very unique—we’ve learned that users turn to Pinterest when they are actively looking for something, but still open-minded about what the specific answer could be, which presents advertisers with an appropriate moment to inspire their decision-making and gain truly incremental customers.