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Ladies and gentlemen, what we have here is a failure to communicate.
Traditionally, brands have spoken in a “monologue” form to consumers. Print ads. TV commercials. Billboards. They talk at, or to, consumers. They say, “Here I am. This is what I am/do.” And for a long time, the only way consumers could engage a brand was with their wallets. If people bought the product, well, then whatever the product was saying was working. And if they didn’t, then it wasn’t.
This
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