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In the quiet Chicago suburb of Naperville, Ill., there's a nondescript cluster of beige office buildings set in from a grassy strip along Diehl Road. It may not look like much from the outside, but inside is a tactical support team that each November performs a duty on par with a federal agency: For millions of Americans, it saves Thanksgiving.
The corporate headquarters of Butterball is located at 1240 East Diehl Rd., and somewhere inside that leafy campus is a telephone bank of 50 poultry professionals equipped to answer any question about preparing a turkey dinner.