Agency.com Builds Customer-Centric Site for KeySpan

NEW YORK Agency.com here has redesigned the corporate Web site of Northeast natural gas distributor KeySpan in an effort to increase customer satisfaction and build brand loyalty.

The site (www.keyspanenergy.com), which targets existing and prospective customers, lets users set up secure Web accounts and pay their bills online. It also offers region-specific content, energy-saving tips and a home energy audit.

For prospects, the site carries online brochures and product and service package descriptions. Another feature, MyQuotes, lets customers receive online price quotes on new gas heating installations.