What We Can Learn from the Mistakes Made in 2020

What leadership ought to look like this year

Like all industries, the agency world was not left unscathed by the catastrophic year 2020.  Agencies big and small had to learn how to serve their clients, pitch new business and create engaging new work, all from the comfort of their homes.  Not an easy task, to be sure, but most of them figured it out, and in the process learned much about themselves and their clients.