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NEW YORK this September, Procter & Gamble announced that its Gain detergent had joined the sales ranks of the company’s billion-dollar brands. Playing an integral part in that growth: the February 2006 launch of Gain Joyful Expressions, a line extension that has distinctly curvy shapes and an assortment of bright colors (in addition to long-lingering scents like Apple Mango Tango, Mandarin Lime Fusion and Gardenia Delight).
“Historically at P&G we looked at product performance. We didn’t pay as much attention to product experience,” says Claudia Kotchka, vp, design innovation and strategy at P&G.
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