Humans naturally crave connection with other humans. But machines are increasingly becoming the middle man between us and the real people we want to connect with. Our direct interactions with one another are decreasing exponentially as technology becomes a scalable interface for basic tasks.
Instead of exchanging pleasantries with someone behind a counter at a restaurant, we order from kiosks. We schedule our doctor’s appointments through apps. And we’ve become accustomed to speaking with chatbots for retail customer service.
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