Put Your Hands Up If You Hate Bad Design

The design decisions of Washington Mutual have puzzled us for some time, but their new no-counter, no-glass branches took some getting used to. We’ve slowly adjusted to the way we discuss our lack of savings while standing at a kiosk in the middle of the room.

Jaime Quiroz Sanchez says that easy breezy environment got him robbed at knifepoint in the parking lot. He’s suing the bank for negligence and reckless misconduct to recover the $20,805 that was taken from him.