Lin-Manuel Miranda Takes You on a Very Personal Neighborhood Tour in AmEx’s New Ad

The spot celebrates his bond with Washington Heights

Miranda visits his favorite neighborhood spots and Hamilton's Broadway theater. American Express

Odds are, to make your dreams come true, you’ll need some help—both in terms of loyal friends and a credit card or two.

In a new ad starring Lin-Manuel Miranda, the creator of the pop culture phenomenon Hamilton, American Express persuasively makes the case its financial services are a friendly hand supporting you on the road to success.

Two edits of the commercial created by agency mcgarrybowen—a 60-second spot and a 30-second version—both focus on Miranda’s connection to Washington Heights, the neighborhood in New York City where he grew up and now lives.

In the ad, he waxes philosophical while visiting actual businesses and locales notable to his life and career. There’s Dichter Pharmacy, where he picks up coffee on the way to the local barbershop, where he cracks jokes with friends.

There’s a visit to Hunter College Elementary School on Manhattan’s Upper East Side, where he actually substitute-taught for a year, in 2002 (and, some years before, was a student). And naturally, there’s a visit to the Richard Rogers Theater, on West 46th Street, where Hamilton has enjoyed its smash Broadway run since 2015.

In other words, the ad puts a premium on authenticity—to good effect.

“Don’t forget that the past can speak to the future,” says Miranda’s voice-over, as he goes about his business (which includes walking his actual dog, Tobillo). “Don’t assume that the substitute teacher has nothing to offer. Don’t forget that friendships last longer than any Broadway run. Don’t settle for your first draft or your tenth draft. You get to create the room where it happens. Just don’t think you have to do it alone.”

Miranda was intimately involved in creating the spot, recruiting family and friends to appear in it, and co-wrote the soundtrack, “Mañana” with longtime collaborator Alex Lacamoire while on set.

The ad ends with scenes of Miranda on the piano at home with his wife, Vanessa Nadal, and looking thoughtfully out from a rooftop towards the George Washington Bridge. “Go out into the world knowing someone has your back,” says Miranda before reciting the tagline.

The ad’s attention to detail pays off, creating a convincing air of intimacy and camaraderie around what’s fundamentally a broad message about money—how to spend it, and whether to borrow it. With the English version of the ad launching today—timed to coincide with the U.S. Open—a Spanish version will follow in the coming days, and the campaign will continue to run until Small Business Saturday, the post-Thanksgiving November holiday launched by American Express.

(UPDATE: Speaking of attention to detail, the Twitter exchange below between Miranda and Adweek Tech Editor Josh Sternberg tells you the story behind those Hamilton headphones.)

According to AmEx, the ad is meant to celebrate the true story of how Miranda’s community, rooted in Washington Heights, “has fueled his personal and professional growth” (his first hit musical, In the Heights, is famously set there) and how the company has helped him along the way (he’s been a cardholder since 1996).

Even the 30-second version does an excellent job of packing in the message as Miranda’s voice manages to lend both authority and approachability to the endeavor. Copy that might otherwise seem abstract, grandiose, or pretentious has benevolent wisdom from the guy who is a household name largely because he managed the unlikely and delightfully geeky feat of combining hip-hop and musical theater into a widely loved contemporary live show about a historical figure who’s been dead for more than 200 years.


Client: American Express
Chief Marketing Officer: Elizabeth Rutledge
VP, Global Brand Communication, Global Advertising: Bess Spaeth
VP, Global Brand Communications: Allison Silver
Director, Global Brand Communications: Ann Mecca
Senior Manager, Global Brand Communications: Meaghan Ellis

Agency: mcgarrybowen
Global Chairman: Gordon Bowen
Chief Creative Officer: Ned Crowley
Global Executive Creative Director: Julie Scelzo
Executive Creative Director: Rick Ardito
Group Creative Director, Art : Fred Sanicola
Group Creative Director, Copy: Josh Rubin
Global Managing Director: Jon Dupuis
Managing Director: Lindsey Schmidt
Account Director: Allison Romeu
Account Executive: Alia Cohan
Assistant Account Executive: Nikita Coelho
Managing Director, Content Production: Dante Piacenza
Executive Producer: Celia Everett
Producer: Jeff Stock
Business Manager: Marie Sawicki
Talent Manager: Hilary Olesen
Associate Director, Art Production: Travis Kinsella

Editorial: WAX
Editor: Paul Watts
Assistant Editor: Jean Taylor
Post Producer: Kelly Mackey
Flame Artist: Jason Ortenberg

Production: Smuggler
Director: Tom Hooper
Produce: Alexandra Lisee
Co-founder: Patrick Milling-Smith
Co-founder: Brian Carmody

Executive Producer: Sue Yeon Ahn
Chief Operating Officer: Andrew Colón

Sound: Sonic Union
Sound Engineer: Steve Rosen

@GabrielBeltrone Gabriel Beltrone is a frequent contributor to Adweek.