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Every once in a while, giving a foul-tempered customer a public skewering can be good for business. At least that seems to be the lesson of Liberty Bottleworks, whose polite but eviscerating reply to a Facebook complaint has gone viral and generated vocal support for the small business.
Although the original conversation has since been removed from the Washington-based company's Facebook page, a screenshot that's been widely passed around online shows a customer berating the business for botching her order and not responding to her calls.