Want to Be Taken Seriously? Don’t Be Fake. Be Consistent

In May, Nike released a video which swapped their iconic slogan with “Don’t Do It,” urging viewers to recognize and confront racism and injustice. A study by the advertising analytics company Ace Metrix found that while a majority of responses gave the ad a high empowerment score, it also received a relatively high exploit score as well. What this means is that even though a majority found the general message to be a positive one, many also felt it was a brazen attempt to sell shoes.

On the other hand, the ice cream company Ben & Jerry’s, which has a long history of supporting various causes, got a largely trusting and positive reception to its support of Black Lives Matter. Similarly, Reebok, which has a history of LGBTQ+ support, received a positive response to its “All Kinds of Love” campaign, in which it donated $75,000 to the “It Gets Better Project.”

Cases like these provide valuable insights into how brands can better engage with audiences online around emotionally charged issues.

“Slacklisting” news content

Blacklisting or blocking news content about race, politics, climate change and other important topics is a raging problem across digital media, and the worst offenders may see public backlash in the near future. Publishers like Vice Media have already started to speak up about how advertisers are actively blocking content about race, which other news outlets like Variety and the New York Post reported as well. If enough prominent voices raise awareness about this issue, consumers may start to take note and will put pressure on advertisers to change their ways.

Already, many publishers have spoken out against advertisers that have blocked news content related to the Covid-19 crisis, and now articles related to George Floyd and Black Lives Matter are experiencing the same treatment. More consumers are learning about this issue previously limited to industry insiders.

Logo slacktivism

As discovered in our own analysis of brand responses to the pandemic, the practice of redesigning a logo to embrace a movement is not always well received.

At the start of the coronavirus pandemic, several companies released redesigned versions of their logos with stark separations, which were created to support social distancing practices promoted by health experts. Though some reacted to the logos positively, seeing them as an attempt to promote awareness towards a serious public health issue, others found them shallow or even cringeworthy.

At the beginning of June, the video game company Bethesda Softworks began swapping in a rainbow-themed version of their logo for profile pictures in honor of Pride Month. Internet sleuths were quick to discover that accounts based in Russia, Turkey and the Middle East were missing the new logo, spawning numerous memes mocking the company as inauthentic in their support of LGBTQ+ rights. In some circles online, practices like these are considered examples of “pink capitalism,” a term for performative support of the LGBTQ+ community for profit. Critics often claim pink capitalism is exploitative and ultimately damaging to the community it claims to support.

When slacktivism gets memed

Following the avalanche of tone-deaf brand responses to the many crises that have plagued 2020 thus far, a whole genre of memes mocking these messages has arisen in their wake.

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