Holding-company teams aren’t the way to go

Your article “Holding Co. Teams: Promise or Peril?” [Nov. 22] was fascinating, but the $64,000 question is: After the all-star members of a winning holding company do their high-fives (over the phone, since most of them don’t actually work at the same place), how will the new client really be serviced?

With respect to the all-stars, who no doubt put aside their parochial agency issues for the greater good of the über-team, what happens on day one of actually servicing the account? Individual agencies are real teams; holding-company teams are merely...

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