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It was quiet—too quiet—at CIA USA’s Chicago office last Tuesday when a flip of a switch directed the media shop’s phone lines to the offices of Monsanto several blocks away.
A glitch in a T-1 line was the cause of the trouble, said Jim Surmanek, the Chicago media shop’s director of new business development.
“Our phones were down all day. It really disrupted business,” he said. Some employees missed lunch engagements because callers could not get through.
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