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Industry: Payment processing
Objective: Reduce the 57 percent turnover rate of sales staff, while also boosting lagging performances
Solution: Bring in outside trainers One to One Leadership to work with staff, while also making internal adjustments in communicating goals and feedback between account executives and leadership
Results: More than 50 percent drop in attrition and a significant improvement in sales, not to mention a more open and engaging work environment
About a year and a half ago, the leadership of First Data Corp.,
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