U.S. consumers are happiest with online retail—especially Amazon—as well as membership warehouses, L Brands, Home Depot and grocers like Trader Joe’s and Wegmans. Across a range of categories, including ecommerce, brick and mortar and grocery, they rank Walmart dead last.
That’s according to a new report from the American Customer Satisfaction Index (ACSI), which interviewed more than 85,000 customers throughout 2019.
Here’s a closer look at the results:
Ecommerce
Internet retail was the only retail sector in which ACSI found improvement year over year.
Amazon,
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