Thanks but No Thanks. How Little Rock Won by Saying No to Amazon

Stone Ward's contrary approach to HQ2 pays off

Cities around the U.S. have been falling over themselves pitching themselves to Amazon as candidates for its second headquarters. But Little Rock, Arkansas, took a unique approach. Its response to the HQ2 RFP was gracious and clever, but fundamentally different than all the others.

Thanks but no thanks, Little Rock told Amazon.

The Little Rock Regional Chamber, responsible for business development in town, placed a full-page ad in the Jeff Bezos-owned Washington Post, styled as a breakup letter, gently explaining to Amazon why it would never work out between them. “Dear Amazon, we need to talk,” the ad began. “It’s not you, it’s us.”

Here’s the full ad:

The campaign, by local agency Stone Ward, also included a social video as well as a stunt in Seattle—Little Rock flew an aerial banner over Amazon headquarters that read, “Hey Amazon. It’s not you, it’s us.”

It was a clever strategy. Like so many cities, Little Rock was initially interested in wooing Amazon, but quickly realized it didn’t meet many of the requirements of the RFP. Yet its playfully contrarian reply received more media attention than almost any other pitch—while introducing a new economic development positioning, themed “Love, Little Rock,” that’s already seeing results.

The idea for publicly saying no to Amazon came from one of the local business leaders who attended an early Chamber meeting on the topic. Jay Chesshir, president and CEO of the Chamber, called Millie Ward, president of Stone Ward, right after the meeting—excited about the unorthodox plan B.

“He said, ‘You know, Millie, I think this could be a really good idea.’ And I said, ‘I think it could be a brilliant idea, if we can figure out how to execute on it.’ When everyone else says yes, how do we say no?” Ward said.

The agency quickly organized a brainstorming session. It was a Sunday afternoon, nine days out from the RFP deadline. “In three hours, we probably put 200 ideas on the board that covered all the disciplines, from PR to digital to social to creative,” said Ward.

The love letter idea soon bubbled up from that meeting.

“It’s an affectionate greeting about why we feel the way we do about our city, and about all the great companies that are here, and all the companies we’d like to come here,” said Ward. “In the end, the point of this effort was to position Little Rock as a city ripe for economic development, for business growth as well as an expansion—companies or consultants that might be interested in raising the awareness of our city, raising our profile, and frankly raising our likability. That was our primary target. All the viral stuff was icing on the cake.”

The materials pointed to a new website, lovelittlerock.org. “If you hadn’t seen the letter or the video, you could go there, download a PDF and find out 15 reasons to love Little Rock, based on industry, work-life balance, arts and culture, all these various verticals,” said Lucie Pathmann, Stone Ward’s director of brand management and communications.

Getting the tone of the letter right was key.

“It would be easy to be smart-aleck with this, but what we wanted to be was smart. We wanted to be charming and endearing and understandable and empathetic,” said agency CEO and chief creative director Larry Stone. “It’s easy to just do a raspberry. We wanted to do something disruptive. Hundreds of cities were going to try to get this account. And if we weren’t going to pitch for it, what would be worthy of saying why?”

He added: “We were hoping it would go viral, and by George it did.”