Got those post-election consumer blues?

Elections are all well and good, but do they lead to customer discontent? A report from the University of Michigan says customer satisfaction in the U.S. took a “dramatic downturn” in the fourth quarter of 2004, as measured by the American Customer Satisfaction Index (ACSI). The decline—from an overall score of 74.3

AW+

WORK SMARTER - LEARN, GROW AND BE INSPIRED.

Subscribe today!

To Read the Full Story Become an Adweek+ Subscriber

View Subscription Options

Already a member? Sign in