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Whether Twitter co-founder and CEO Jack Dorsey intended to or not, he and his company set new standards this year for how social media platforms moderate hate speech and misinformation.
The timing was crucial, given that 2020 has been anything but normal. And in this presidential election year, with an international health crisis and social unrest thrown in for good measure, the conversation has played out online, with sometimes hateful and misleading or false rhetoric, in ways that have real-life consequences.