Infographic: What Marketers Need to Know About Changing Customer Service Expectations

Consumers are demanding multichannel options that are easier to use.

Video: Watch HQ Trivia’s Scott Rogowsky Try to Pitch Your Favorite Brands

The trivia show host puts his improv chops to the test.

What Brands, Publishers and Ad-Tech Companies Need to Know About GDPR

Marketers are prepping for the new European law.

Infographic: How Brands Struggle Internally to Adapt to Digital

Will 2018 be the year CMOs demand a new operating model?

Infographic: How Much Privacy People Will Give Up for Personalized Experiences

There's a trade-off between hyper-relevance and trust.

Virtual Reality Hardware and Content You Should Expect to See in 2018

More announcements are likely to come this week during the Consumer Electronics Show.

Infographic: How Marketers Think AI Is Going to Affect the Industry

Eight in 10 business-to-business marketing executives believe AI is poised to "revolutionize" the marketing industry by 2020.

Infographic: How Millennial and Gen Z Women Shop When They Want to Splurge

Here's what women ages ages 14 to 36 are buying as 'investment purchases.'

Not Nearly as Many Millennials Are Planning to Shop in Stores This Black Friday as in 2015

And buying on mobile devices continues to grow.

Infographic: Shoppers Are Researching Online Before Buying In-store, and Vice Versa

Reaching the ‘omnishopper’ takes a cross-channel marketing strategy.