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Air travel was already difficult, but it’s only getting worse. This odd Southwest Airlines commercial suggests that rival carriers are now hiring creepy Jekyll-and-Hyde freak-show monsters who are literally two-faced—offering great-looking airfares on the one hand but with all sorts of added costs on the other. Actually, the clerk never shows her hands, which is probably a good thing, and it’s also not clear how her elbows bend, or if she can even use her computer to check you in.