Complaining about wireless providers is quickly replacing overeating as the great American pastime. The four big providers—AT&T, Verizon, Sprint and T-Mobile—have spent years and hundreds of millions of dollars in their attempts to endear themselves to consumers. Their efforts might actually be working, based on social chatter.
On a sunny January day, a young mother strolled along New York's West 107th Street, explaining a strange phenomenon to her son. Before cellphones, there used to be these things along the sidewalks you could put a coin in and make a telephone call from, she told her bewildered child. She might as well have been describing a wringer washing machine.
Vonage and lead creative agency JWT are parting ways, two years after the WPP agency won the business from TBWA\Chiat\Day. The VoIP telephone service spent $123 million in 2013 and $44 million through June of this year, according to Kantar Media.
T-Mobile is looking to take advantage of Sprint's broken "Framily," encouraging its customers to recruit rival customers with the promise of faster data for free for a year.
The AT&T deal to buy DirecTV is officially only a couple hours old, but it's already shaking up the telecom and media industry and causing consumer groups to fret.
One thing you can say about FCC chairman Tom Wheeler: He's not afraid of controversy. After causing an uproar with his net neutrality proposal earlier this week, he is now ending the week poking another hornet's nest with his proposal to limit how much spectrum wireless companies can bid on during the upcoming spectrum auction set for 2015.
Good news for consumers frustrated with dropped calls and slow downloads: The Federal Communications Commission is about to take a major step toward potentially freeing up more spectrum for wireless companies.
A pilot project in Los Angeles where two television stations successfully shared a single channel could go a long way to advancing the Federal Communications Commission's goal to coax more stations to voluntarily give up some of their spectrum for the wireless auction.
Major wireless carriers have agreed to make it easier for consumers to unlock their mobile devices to change providers.
Few are likely to fault new Federal Communications Commission chairman Tom Wheeler for deciding to delay the planned auction of wireless spectrum voluntarily relinquished by TV broadcasters until the middle of 2015.