What It Means for Consumers and Brands That New York Is Becoming a 'Smart City'

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On a sunny January day, a young mother strolled along New York's West 107th Street, explaining a strange phenomenon to her son. Before cellphones, there used to be these things along the sidewalks you could put a coin in and make a telephone call from, she told her bewildered child. She might as well have been describing a wringer washing machine.

By the relatively recent end of their life cycle, those pay phones dotting the Manhattan landscape had largely been beaten into a state of dysfunction.

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