With this release, users can find a section on every business listing, where they can post questions, answer questions posted by other users, and read and “upvote” questions and answers that have already been shared. Questions and answers that receive these “upvotes” will appear at the top of the business’ question and answer section. It’s Google’s answer to Quora—with maps.
When a user asks a question, Google will notify the business owner and “other in-the-know users” to see if they can answer it. Users will be notified when their question receives a response.
In addition to allowing consumers to ask and answer questions, business owners can also share frequently asked questions and answers on their own business listings.
This question and answer feature is now rolling out to Google Maps users on Android, as well as mobile search users worldwide.