Zendesk's Twitter Integration Shows Your Customers That You're Really Listening

Zendesk, a provider of web-based customer support software, is now offering seamless integration of Twitter into its help desk ticket service. These Twitter-tickets, dubbed Twickets, allow you to turn your customers’ Tweet into a help ticket and build a workflow around this content. Through a user-friendly interface, your business can now converse with clients on Twitter, move the conversation to Zendesk, email, or another platform, and get significant value out of the microblogging site.

Zendesk makes it easy for your employees to respond to a Twicket publicly while having a separate conversation with colleagues privately.