Facebook Revamps Help Drop-Down Menu, Help Center

By David Cohen 

Facebook quietly rolled out a revamp of its help center, with a robust drop-down menu and access to help pages without users having to leave the page they started from.

Rather than being taken to the help center after clicking help in the upper-right-hand corner of the screen, Facebook users now see a drop-down menu that says, “Hi (User Name), what do you need help with?” A handful of options are then displayed, based on whether the user is accessing the menu from a profile or a page.

Users accessing the new help center drop-down menu from their homepages or profiles are presented with the following options:

  • Manage your news feed
  • Sharing
  • Notifications
  • Ticker
  • Privacy

And users accessing the new help center drop-down menu from pages will see these options:

  • Finding and liking pages
  • Creating a page
  • Managing your page
  • Converting and merging pages
  • Promoting your page

In both cases, a message at the bottom provides a link to the full help center if the user’s problem is not included in one of the examples.

Speaking of the help center, it has been redesigned, as well, with a personalized greeting similar to the one in the drop-down menu displayed more prominently than the words “help center, as well as a much larger search field.

Readers: Do you think Facebook’s changes to its help drop-down menu and help center will be, well, helpful?

Thank you to Ticular Principal Ulrike Ruppelt for the tip and screen shots.