Samsung Tries to Fight Fire With Smoke and Mirrors
When a customer told Samsung his phone caught fire, the company requested proof. After the customer posted proof to YouTube, Samsung responded with a gag order.
If you were a tech company and you were informed by a customer that one of your products caught on fire, what would you do? At first, Samsung requested proof of the damage before considering a replacement — now the mobile tech company is really wishing it hadn’t.
When asked for proof, YouTube user Ghostlyrich made a video to prove his phone had indeed caught on fire. At the end of the video he says “We’re going to upload this [footage], send it to Samsung and let you know how it goes.”
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