App Connects Governments And Citizens On Facebook

You can't fight City Hall, the old saying goes, but communications with municipal governments can be easier with the use of the Citizen Request Tracker Facebook application from CivicPlus.

You can’t fight City Hall, the old saying goes, but communications with municipal governments can be easier with the use of the Citizen Request Tracker Facebook application from CivicPlus.

The CRT Facebook app is part of the CivicPlus CRT Suite, available to local governments for a monthly fee, offers citizens the ability to report non-emergency issues via municipal websites or its iPhone app. The Facebook app extends that ability to the social network.

Users choose from a list of categories to classify their issues, fill out an online form, and submit it, with the requests automatically routed to the appropriate municipal departments.

The application also includes a history tab, which allows users to track progress and comments. And administrators can opt to have the app automatically forward requests that go unanswered for a specified length of time to other people or departments.

CivicPlus Chief Executive Officer Ward Morgan said in a press release:

The more local government organizations can offer electronically, the easier they make it for people to access services and get the help or information they need. The idea behind our Citizen Request Tracker Suite was to make local government more accessible to the modern tech-savvy citizens who use social media sites and mobile devices in their daily lives.

And Sally Ellertson, public information officer for Burleson, Texas, one of the first municipalities to begin using the CRT Facebook app, added:

Two-way communication is fantastic with Citizen Request Tracker. When a citizen enters a concern, the entire history of their request and comments from city departments is documented so they can track the request and we can ensure follow-up. The website has become our central hub of communications. By tapping into new technology and the popularity of Facebook, we allow people to communicate with government on the same platforms they use daily with family and friends.

Readers, if your community offered the Citizen Request Tracker Suite, would you take advantage of it?