Last week, we hosted the first-ever Adweek Symposium with a single goal: to bring together a diverse group of CMOs, CBOs, CEOs, Innovators and Gen ZEOs to talk openly and candidly about what’s working, what’s not and what’s possible for the current and future state of marketing.
This dynamic group, spanning industries, age, gender, race and experience, created a magical afternoon of sharing, laughter, creativity, collaboration and pure fun. Although we could never do justice by summarizing a packed afternoon of amazing discussion, here is a quick summary of the key opportunities for marketers to capture in 2019.
Gen Z as an Imperative Collaborator
We opened the day with a lively panel of 21-, 22-, 23-year-old Founders, CEOs and Entrepreneurs who we refer to as the Gen ZEOs. These ambitious members of Generation Z have started their own companies to tackle gaps they see in the world of marketing and are bravely embracing new ways of thinking. Here is the opportunity:
Gen Z is an insatiably curious generation with the courage to create new solutions on the fly, instead of waiting for brands to solve their problems. The biggest mistake a lot of brands make is they do not take the time to fully understand the Gen Z audience. There is also a perceived miss when it comes to trying to attract Gen Z to their organizations by “window dressing” (aka ping pong tables) as opposed to actual systemic cultural change. The biggest opportunity with Gen Z is to engage them where they are and go beyond just listening to enrolling them as part of the solution creation process. When recruiting Gen Z into your organization, be sure to address the cultural expectations, help upskill but be sure to collaborate and co-create, value risk with reward and embrace their entrepreneurial spirit. Just adding another ping-pong table won’t cut it.
Check out the panel video recap and 6 Ways To Win The Hearts And Minds Of Gen Z In 2019.
Innovation to Inform and Connect Experiences
Test and learn is the ultimate innovation tool when it encompasses three critical components: audience, platforms and technology. With speed and agility at the heart, it’s important to enroll all members (cross-functional and cross-generational) of the organization in the ideation phase to ensure a robust perspective is taken into account and delivered with authenticity. Here is the opportunity:
No matter how inclusive the process, it is critically important to always revisit to ensure as much unconscious bias is eliminated and all audiences are taken into account. Many brands make the mistake of not having their employees be the first to try out the new experiences. Give young team members enough air time to articulate their ideas and point of view. Be sure to define the purpose and activation of marketing with each new concept roll-out. Collect and create new IP from each new experience and use insights as a bridge between innovation and experience, especially to enable connected experiences.
Modern Storytelling Amidst Consumer-created Content
Naturally rolling from Innovation into Storytelling, we dove deep into how consumer engagement and storytelling are changing, especially amidst the rapid growth of consumer-created content. Brands who are truly focused on being authentic and partnering with the right co-creators win. This requires a tremendous trust in the true brand advocates (consumers) and surfacing the right stories that haven’t been told yet. Here is the opportunity:
Frequently, brands jump too quickly at action before allowing the dialogue to develop which will give way to the most compelling messages. There is a clutter of content already in the market and instead of always creating, brands need to better curate what already exists from their consumers. Too much research, by design, will turn everything vanilla and neutrally accepted vs truly impactful. Telling stories, both externally and internally, needs to drive towards behavior change, taking action and inviting dialogue. Some of the best stories come from within – listen to your employees and your teams.
The New (Old) Agency Model with Different Rules
Agencies can be the most important partner to a brand in communication, but not all agencies come from the outside. With a rapidly growing trend to move agency models within the brand walls, what are the latest agency model trends and what does it look like in the future? Here is the opportunity:
Whether agency partners are internal or external, it is critical to fully integrate all parties. Brands that have cohesive teams are able to benefit from reduced friction and enhanced impact. Although in-house agencies can increase speed of execution, it is not to be forgotten that external agencies bring fresh thinking to the table. The combination is powerful and can fuel better results with the right balance of logic and magic. Too often we can fall into patterns, so we need to challenge the status quo and use tension for healthy growth. Using the same incentives for everyone engaged in the brand messaging keeps everyone focused on the same outcomes. Dissolve all walls between creative, media, data etc.. to improve fluidity between channels. Be sure to include agencies of all sizes who can offer varying points of view.
Fostering Success By Being the Ultimate Cheerleader
When it comes to the future of marketing, one thing is certain, we all need to continue to grow our skills. With the ever-changing landscape and plethora of tools available at our disposal, some critical questions have yet to be answered, such as the impact of AI on our team structures, skills and ways we work together, how to best grow the financial acumen within the marketing teams, what soft skills are essential to be successful (ie confidence, influence, etc), and what hard skills are critical to grow? When you dig into social science, you realize that being a cheerleader, a collaborator and cultivator of great talent is what will truly unleash the talent of your teams. Here is the opportunity:
Be open and honest with everyone on your team and your colleagues, providing in-the-moment feedback and being responsive to the same. Shift from tactical to thoughtful, architecting a hierarchy of needs that are relevant to both macro and micro trends which will ensure the future of the brand. Build a framework for serendipity, whereby, all team members are exposed to other functions and given opportunities to contribute and learn. Become BFFs with your HR teams and have ongoing conversations around purpose, talent and finding the right people for the team. Don’t hesitate to bring in outside coaches who can offer unique and constructive points of view and be an active part of the team building.
Inclusivity as the Breeding Ground of the Best Ideas
There is no doubt that having diverse perspectives on the team will drive growth for the organization. But given diversity is often just an action, whereas inclusivity is cultural, how do we ensure that we are providing and fostering a truly inclusive environment that will breed the best ideas? Those that can truly foster a culture that is inclusive aligned with clear purpose and values are excelling as relatable brands. Here is the opportunity:
Be intentional by inviting people into the conversation when there is any doubt on who is actually being heard and advocating for people who are not like you. Articulate clearly that is isn’t about cultural fit, but a cultural add and that every voice matters – this needs to be hard coded into the DNA of the organization. Offer rotational programs that allow employees to see all sides of the organization. If you can’t impress in a team setting, be sure to have those one-on-one conversations about Diversity and Inclusion with every member of the team. Re-think everything based on not just today, but tomorrow. What will be the future of work and how do we set teams up for success now vs waiting for tomorrow?
Practice Your Leadership Skills Daily and Embrace the Unknown
The number one most important skill for any CMO or anyone leading a team is leadership. This is not just one thing we learn at one point of time, rather it is an intentional set of skills that we learn and practice incessantly over the balance of our careers and lives. Beyond the changing consumer landscape is the changing employee landscape, with new rules of engagement and motivation. How do we continue to learn and expand the leadership skills required for today and tomorrow? Leaders who take time to get to know the people on their teams and move to inspire them to bring their best selves to the workplace, which means provide a secure and innovative environment that rewards them for their unique contributions, breeds success for all. Here is the opportunity:
Leaders often feel they must know all the answers to merit their role, when actually, it is the opposite. It’s about being vulnerable, inviting the new ideas to the table and being able to continuously orchestrate a team through the unknown. Go beyond the expected by empowering your teams to build for the future. Be authentic, be yourself and give the gift of caring about your teams’ success, both inside and outside the workplace. Practice being silent and beefing up your listening skills. Put technology down and connect with people over the phone or in person to actually hear them.
It is exceptionally challenging to be a marketing leader today, but it’s also a very exciting time. After hearing so many different perspectives and exchanging candid advice, we were eager to celebrate our collective passion for the industry, and the remarkable teams that are leading the way. So a toast was in order that ended with a call to action for all of us. First and foremost, lean on each other for inspiration. Second, I can assure you that the entire Adweek team will be focused on bringing new ideas and inspiration forward for our collective growth. Cheers to you and your teams for 2019 and please keep us posted on what you think the biggest challenges are to solve in marketing today, and tomorrow. We’ll be on it!
- Andrea Zahumensky, CMO of KFC
- Andy McCune, COO & Co-founder of Unfold
- Benjamin Lord, Executive Director, of NARS Shiseido
- Carla Hassan, Global Chief Brand Officer of Citi
- David Rubin, CMO of The New York Times
- Debra Bass, Global CMO & US President of Nuvo
- Denise Karkos, CMO of TD Ameritrade
- Dennis Todisco, Global Head of Community at Niche Twitter
- Drake Rehfeld, CEO & Co-founder of Demeanor
- Dylan Gambardella, Co-founder & Co-CEO of Next Gen
- Emily Culp, President of Cover FX Skincare
- Greg Welch, Senior Partner of Spencer Stuart
- Jackie Jantos, former VP of Spotify
- Jeanine Liburd, CMCO of BET
- Jim Stengel, CEO at The Jim Stengel Group
- Julian Duncan, CMO of NFL Jacksonville Jaguars
- Julie Van Ullen, GM of Rakuten
- Katrina Craigwell, CMO of Chase Digital
- Kellyn Smith Kenny, CMO of Hilton
- Linda Boff, CMO of GE
- Lynne Biggar, CMCO of Visa
- Mary Beech, CMO of Kate Spade New York
- Maryam Banikarim, former Global CMO of Hyatt Hotels Corporation
- Mayur Gupta, CMO of Freshly
- Meg Goldthwaite, CMO of NPR
- Nuno Teles, President of Diageo Beer Company
- Paris Loesch, GM of Rakuten
- Rachel Weiss, VP, Strategic Growth and Innovation at L’Oreal USA
- Rick Gomez, CMO of Target
- Robin Domeniconi, CEO & Founder of Threaded Tales
- Rosi Ajjam, SVP of Global Retail Hair of Coty
- Seth Farbman, former CMO of Spotify
- Shauna Sweeny, Head of Global Industry Marketing of Facebook
- Tiffany Zhong, Founder & CEO of Zebra IQ