Salesforce


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The Challenge, the Pivot and the Lesson: Your Guide to Customer Experience in the Next Normal

What’s one thing Covid-19 hasn’t changed? Consumers’ high expectations. Meeting them in today's digital-first world means innovating and moving with extreme agility and empathy.

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What Makes Streaming Consumers Tick?

The surge in streaming service viewership—accelerated by Covid-19’s stay-at-home behavior—shows no sign of abating.

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The 5 Biggest Trends Propelling Data-Driven Advertising

Through challenging times—and through good times—the difference between marketing campaigns that thrive and those that fail often comes down to one thing: data.

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What It Takes to Get Consumers’ Attention in the New Media Environment

To succeed, brands need to know how to leverage AI to understand their audiences and monetize their attention in new ways. A new ebook from Salesforce—“The War for Attention: Bringing [...]

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5 Obstacles Facing Marketers in the Age of the Customer

Welcome to the age of the customer, where people don’t just want, but expect, a one-to-one relationship with your brand. Great marketing has always been about putting the customer front-and-center, [...]

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Do You Have the Habits of a Highly Successful Marketer?

The most common practices of top-performing marketers.

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Consumers Are More Connected Than Ever, but Brands Still Struggle to Meet Their Needs

Many marketers are wary of using customer data due to privacy restrictions, but this is a mistake. Today's connected customers expect brands to leverage their data in order to deliver [...]

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Everything That Keeps Marketers Up at Night, a Comprehensive Guide

It's no secret today's customers expect 1-to-1 relationships with brands. And for marketers, the tools are there: They're using an omnichannel approach to provide unified and personalized experiences across the [...]

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The 3 Symptoms of a Marketing Headache

The challenges faced by today's marketers are, in a word, headache-inducing. Questions like "What's the best way to go about desiloing data?" and "What're the most efficient ways of quantifying [...]