Social Media Crisis Management [INFOGRAPHIC]
Social media crises have popped up in the media fairly frequently lately, from the spate of SEA hackings to the @ComfortablySmug Twitter account that during Hurricane Sandy posted a series of lies about damage, loss of power, and – most notoriously – the New York Stock Exchange flooding.
What’s a social media manager to do in time of such turmoil?
It helps to have a road map in place, a step-by-step guide to managing a social media crisis.
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