INFOGRAPHIC: How to Respond to Customers on Twitter

By Justin Lafferty Comment

So you think you’ve got great content and you’ve studied everything you can about Twitter strategy, and now customers are tweeting to you with praises, questions and concerns. How can you make sure you’re responding in the best way?

LeadSift offered some great tips in a recent infographic, such as leaving out a link in the first response and responding to the person by name.

Here’s the full infographic, loaded with tips: