Why Companies Should Not Base Customer Service On Klout Scores
I’m not a Klout hater, let’s get that out of the way first. But I AM someone who follows online influence pretty closely and I can tell you right now that if you’re a company basing customer service on Klout scores, you’re making a mistake.
And yes, I’m about to tell you why.
I have nothing against Klout, I actually think it’s a good, general measure of where someone lands in the big picture online. Its +Ks
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