Stats-Addicted Editors Suffer From Chartbeat Withdrawal
Outages lead to agita at media sites
Web editors have called real-time Web analytics provider Chartbeat “mesmerizing,” “life changing,” and “a vortex of awesomeness.” The browser-based dashboard, which tracks live Web activity, is an addictive instant feedback tool used by editors in every major newsroom in the country including The New York Times, The Wall Street Journal, Gawker, Forbes, Salon.com, and CNN.com (as well as Adweek).
But this week the company experienced a double whammy: its services crashed in tandem with Amazon’s cloud, and last night Chartbeat’s DNS provider erased its ISP numbers, causing a brief outage.
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