Image via Jezebel
We would talk about the “why” behind this story, but the “how” is more relevant — and based on multiple recent tales of big-name retailers associated with undesirable products (remember Sears and the swastika rings?), we have to blame the third-party merchandisers and/or developers who are hired to help run these brands’ retail sites.
Can we all agree at this point that such relationships are often problematic? These third-party providers have no real connection to the businesses they serve and often display a stunning unfamiliarity with the brands’ voices.
Also: based on the time elapsed between these two consumer complaints, we have to wonder whether it was the products themselves or the ensuing press coverage that spurred Walmart to action…
Is that sorry in corporate speak? RT @Walmart: Your comments and suggestions are important to us and help make Walmart even better.
— Kristyn Washburn (@ItsWithaY) October 21, 2014
@TayylorAshlee We are working to remove it as soon as possible and ensure this never happens again. -Kinga
— Walmart (@Walmart) October 27, 2014
We do love Kristyn’s reponse to the response, though.