In an update to their official policy, Twitter has said that it will remove photos and videos of deceased individuals if a request is made from an immediate family member.
“In order to respect the wishes of loved ones, Twitter will remove imagery of deceased individuals in certain circumstances,” the company writes. “Immediate family members and other authorized individuals may request the removal of images or video of deceased individuals, from when critical injury occurs to the moments before or after death, by sending an e-mail to firstname.lastname@example.org. When reviewing such media removal requests, Twitter considers public interest factors such as the newsworthiness of the content and may not be able to honor every request.”
Twitter has come under fire lately after Zelda Williams, daughter of the recently deceased (and much loved) Robin Williams, was subjected to repeated harassment on Twitter after her father’s passing. Williams, who says that she was sent Photoshopped images of her father’s death and other offensive messages, has stated that she will no longer use Twitter after these incidents.
I'm sorry. I should've risen above. Deleting this from my devices for a good long time, maybe forever. Time will tell. Goodbye.
— Zelda Williams (@zeldawilliams) August 13, 2014
“We are in the process of evaluating how we can further improve our policies to better handle tragic situations like this one,” said Del Harvey, Twitter’s head of trust and safety. “This includes expanding our policies regarding self-harm and private information, and improving support for family members of deceased users.”