The Seattle Times Launches Subscriber Concierge
The Seattle Times wants to provide each of its readers with an online personal assistant in the form of Subscriber Concierge, a customer-engagement and subscriber-services portal that allows users to perform tasks including stopping and starting vacation holds; upgrading subscriptions; managing payments and billing options; accessing digital editions; and signing up for reader rewards.
Subscriber Concierge was developed by Marketing G2 and is supported by its Open Intelligence marketing database.
Seattle Times circulation manager Curtis Huber said:
Subscriber Concierge is a great resource for our readers and a robust platform for The Seattle Times to build stronger relationships with our customers.
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