Konami and Parature Partner to Provide Real Time Customer Support on Facebook
Konami and Parature have just announced a partnership, making Konami the first gaming company to exclusively use Parature for Facebook to provide customer support for its players. Konami will be utilizing Parature’s integrated support system on its first Facebook game, Viva! Mall.
Most Facebook developers use a third party customer service management tool such as Zendesk, however these services require players to either leave Facebook to manage and submit trouble tickets or send emails to receive support.
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