We’re big fans of HootSuite at AllTwitter and I personally have been active on the social media dashboard for close to 5 years now. Indeed, it’s something I use each and every day, throughout the day, so when it goes down, I notice. Quickly.
Yesterday, at 6.45am PST, HootSuite experienced a denial of service (DoS) attack, with the platform’s servers flooded with traffic by a malicious third party. And down she went.
The outage lasted over an hour, but HootSuite was quick to respond, both with updates from its @HootSuite_Help Twitter profile, and also with a blog post (and email) from CEO Ryan Holmes. Outlining the day’s events, Holmes was quick to point out that no user data was affected by the exploit.
While HootSuite users were for a short time unable to access the dashboard, service has now been restored, and no customer data was compromised. Only web traffic to the dashboard and mobile APIs was affected. HootSuite Engineering and Security teams were able to respond immediately, and are working with hosting providers to mitigate the impact of any future attacks.
DOS attacks are common, crude tactics used by hackers to temporarily disable websites. The security of our customers’ information is our highest priority. It was not put at risk today.
We understand that these malicious actions are frustrating to our users. We want to thank you for your patience and for your continued trust in HootSuite.
(Source: HootSuite Blog.)