5 Ways To Beef Up Customer Service On Facebook
Conversocial has five suggestions for Amazon.com and all other brands looking to improve their customer service on Facebook.
Uh oh: Retailers ignore British customers on Facebook.
That’s what Conversocial claims based on researching the content and responsiveness of the U.K.’s top 10 retailers on Facebook — based on Econsultancy’s ranking of fan sizes.
While Conversocial says that the best performing retailer was responding to questions within an hour, the worst-performers seemed to have little interest in moderating their online communities.
Interestingly, U.S.-based Amazon.com showed up at the bottom of the consultancy’s ranking of response times among retailers on Facebook; perhaps that’s a simple matter of understaffing?
Conversocial has five suggestions for Amazon and all other brands looking to improve their customer service on Facebook.
1.
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
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