A crappy hotel room will cast a pretty dark cloud over a vacation. Don't get a crappy hotel room.
Priceline-owned accommodations site Booking.com is launching its first-ever TV campaign—a paean to the moment of relief, which can then manifest as elation, when a traveler opens his or her hotel-room door for the first time and realizes, after the long slog to get there, that it's totally posh and comfortable (rather than say, roadside-motel seedy with stains on the bedsheets). Created by Wieden + Kennedy in Amsterdam, the campaign is titled "The Delight of Right"—meaning, the delight of getting the hotel room right—and will start out airing on cable and broadcast in the U.S.
The company already has strong roots in Europe. It's booked more than a billion nights for guests since launching in 1996, lists some 265,000 properties worldwide, ranging from bed-and-breakfasts to treehouse hotels, and offers customer service in 41 languages. But it's looking to gain share in the U.S., where it's highly rated among consumers (per J.D. Power & Associates). U.S. workers' typical two-week vacation allotments, smaller than in other markets, raise the stakes further on getting the hotel choice right, Booking.com CMO Paul Hennessy said, leading the brand to focus its messaging on the site's ability to help users feel secure in their decision, aided by photos and reviews for each location.
The spot itself, directed by Traktor, is nicely put together, and gets just far enough beyond cheesy to turn the corner into charmingly goofy. The decision to hammer viewers over the head with the brand name by using it as substitute adjective for a certain curse word should be a lot more annoying than it is—the fact that it's vaguely explicit makes it just self-deprecating enough to not be too abrasive. A lot hinges on the solid casting, too, in particular the exaggerated facial expressions—the extra-bored look on the teenage daughter's face as the family shuffles down the hallway; the eye-popping effect the giant lobster has on the guy who's ordered room service; the terror in the dweeb's face as he and his girlfriend wind through the jungle, some cousin to a velociraptor screeching in the background.
Hopefully, for that couple, whatever that monster is, it's not aggro enough to join them in the bungalow.
CEO: Darren Houston
CMO: Paul Hennessy
Brand Director: Cort Cunningham
Agency: Wieden + Kennedy, Amsterdam
Executive Creative Directors: Mark Bernath & Eric Quennoy
Creative Directors: Mark Bernath & Eric Quennoy
Copywriters: Rick Chant, Zach Watkins
Art Director: Barney Hobson
Head of Broadcast: Erik Verheijen
Agency Producer: Tony Stearns
Planners: Martin Weigel, Richard Oldfield
Group Account Director: Jordi Pont
Account Manager: Bastien Laurent
Project Manager: Jackie Barbour
Business Affairs: Michael Graves, Emilie Douqué
Media Buy: Wieden + Kennedy, New York
Production Company: Traktor
Director of Photography: Stéphane Fontaine
Head of Production: Rani Melendez
Executive Producer: Richard Ulfvengren
Editing Company: Final Cut London
Editor: Edward Line
Executive Producer: Michelle Corney
Audio Post: Wave Amsterdam
Sound Designer/Mixer: Alex Nicholls-Lee
Music: Massive Music
Artist / Title: Various tracks
Music Company: Massive Music
Music Producer: Mr. Tommy Zee
Online/VFX: Glassworks Amsterdam
Flame: Morten Vinther
Executive Producer: Jane Bakx
Colorist: Paul Harrison
Executive Producer: Fi Kilroe