On The Menu: Author Mark Goulston Knows How To Listen

Today on the media- bistro.com Morning Media Menu podcast, hosts Jason Boog of GalleyCat and AgencySpy‘s Matt Van Hoven welcomed author Mark Goulston — who once trained FBI hostage negotiators.

Goulston talked about his book, “Just Listen,” and the philosophy behind it. “‘Just Listen’ is a very tactical book that the average person can really use,” he said.

Goulston’s main thesis is that listening is much more important than what you say. “I think the reason for that is that all of our minds are filled to capacity,” he explained.