HR's 'Moment Of Truth' And The Hired Gun

There’s a bit of a debate going on on the blogosphere about whether layoffs are the “moment of truth” for human resources pros. Spurred by an incident where a publishing company employee received news of his layoff from a complete stranger and then was informed that he’d be called at home “to make sure everything was all right,” Jack Welch, formerly of GE, now of The Welch Way, a consultancy, responded that HR “must show departing employees the same kind of attentiveness and dignity that was showered upon them when they entered.”