There are situations in which people cannot make a voice call to 911 but might be able to send a text message. This was the case in 2007 during the campus shootings at Virginia Tech. Unfortunately, text messages sent to 911 are not processed. Only voice calls are. The Federal Communications Commission (FCC) has been working on something the call Next Generation 911 (NG911). The FCC announced a plan this week to deploy NG911.
FCC announces plan to update 911 to receive texts, video (The Hill)
The five-step plans involves:
1. Develop location accuracy mechanisms for NG-911
2. Enable consumers to send text, photos, and videos to PSAPs (NPRM)
3. Facilitate the completion and implementation of NG911 technical standards
4. Develop a NG911 governance framework
5. Develop an NG911 Funding Model
You can listen to a discussion I had with the FCC’s Director of Media Relations, Robert Kenny, last December in Podcast 47.