Portrait of Yotam Ben Ami

Yotam Ben Ami

Yotam Ben Ami is the CMO of Idomoo. He previously held leadership positions at Telefonica, Warner Bros. and McKinsey & Company.

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Award-winning Creative Is Great but Consumers Are Still Waiting 10-Plus Minutes on Hold


Call volume and wait time more than doubled over the pandemic; it’s time to take customer service as seriously as advertising