Steven Testa

Steven Testa

Opinion Contributor
Steven Testa is channel director at VHT and is a highly regarded contact center strategist and technologist with over 18 years of experience in managing channel partners. Responsible for managing channel partners at VHT, Steven believes in the important role contact centers play in customer acquisition, retention and net promoter score (NPS).

How Instilling a Culture of Continuous Learning Will Improve Customer Experience

It's an ongoing journey that requires a prioritization on educating employees and management.