How Instilling a Culture of Continuous Learning Will Improve Customer Experience

It's an ongoing journey that requires a prioritization on educating employees and management

When businesses are looking to improve their customer experience, attention naturally veers toward sexy technology like machine learning and natural language processing. But elaborate tools will make little impact unless leadership and employees can learn to use new systems, embrace different ways of working and accept CX improvement as an ongoing journey. In other words, companies who want to lead the industry in CX will need to develop a culture of continuous learning.