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The news that American big-box giant Target is throwing in the towel on its Canadian operations—shutting down 133 stores, laying off 17,000 employees, and writing down a $5.4 billion pretax loss for Q4—exploded across the Web today and, within hours, also became a succinct lesson in how not to operate a retail chain.
Widespread complaints of limited choices, surprisingly high prices and even bare-naked shelves constitute just a few of the violations of Retail 101.
As one analyst told Reuters: "Anything you could have gotten wrong in the playbook, they got wrong."
Most retail experts agree that Target's problems were principally operational ones.
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