Dell Tries Social Media Strategy

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NEW YORK After weathering a storm of criticism from bloggers about being unresponsive to customer concerns, Dell is continuing its efforts in conversational marketing with the launch of twin Web sites to gather consumer feedback.

At Dell IdeaStorm (www.dellideastorm.com), users are asked to post ideas for new products and feedback on current Dell offerings. Users can rate ideas, using a voting function similar to popular social news site Digg.

Dell said it would use some of that feedback in developing new products.



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