Mark Jeffreys

Mark Jeffreys

Opinion Contributor
Mark Jeffreys is the founder and CEO of Mobile Agent Now, a tech startup that shapes customer connections via a unique model to engage with online influencers. Mark spent 17 years at Procter & Gamble, including as the marketing director on Gillette and the Amazon business.

How Reviews Have Altered the Customer Experience Landscape

Consumers expect brands to respond within days of a rating.