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Jim Smith was sitting on a sofa in a conference room at Ground Zero, holding a meeting, when a befuddled staffer suddenly poked his head over the back of the couch. The young man had been taking a secret snooze, and the voices had woken him up. As the managers stared, the worker sheepishly slinked out of the room without a word. Why was he resting behind the sofa and not on top of it? “He didn’t want anyone to see him,” says Smith, chairman of the Marina del Rey, Calif.,
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